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Frequently Asked Questions — Rancho Primary Care Clinic, Rancho Cucamonga, CA

Answers to common questions about our services, insurance, scheduling, and the BellaSlim weight loss program.

Call Us at (909) 360-1885

General Practice Questions

Are you accepting new patients?

Yes. Rancho Primary Care Clinic welcomes new patients of all ages. Schedule online or call (909) 360-1885 to book your first visit.

What insurance do you accept?

We accept most major insurance plans. Call us at (909) 360-1885 and we'll verify your benefits before your first appointment. For a full breakdown, visit our pricing page.

Do you offer cash-pay or self-pay options?

Yes. Self-pay pricing is straightforward and shared upfront — no surprise bills. Cash-pay is welcome for office visits, labs, telemedicine, and the BellaSlim weight loss program. See our pricing page for details.

Do you see children?

Yes. We provide pediatric primary care including well-child visits, sports and school physicals, immunizations, and acute sick visits.

Do you offer telemedicine?

Yes. Virtual visits are available to established patients across California for follow-ups, medication refills, lab review, and minor concerns. Learn more on our telemedicine page.

How do I access my medical records and lab results?

Every patient gets a Canvas Medical patient portal account where you can view your full medical chart, lab results, and visit notes anytime.

How do prescription refills work?

Refill requests can be made through your Canvas Medical patient portal or by calling the clinic. Most are processed within 24–48 business hours.

What is the BellaSlim weight loss program?

BellaSlim is our medically supervised weight loss program using GLP-1 (semaglutide) or GIP/GLP-1 (tirzepatide) therapy. It includes a consultation, baseline labs, provider-managed dosing, and ongoing visits. The program is cash-pay only with transparent monthly pricing. Learn more about BellaSlim.

What if I need care after hours?

For non-emergencies, leave a message and we'll respond the next business day. For urgent care needs after hours, visit your nearest urgent care. For emergencies, call 911 or go to the nearest emergency room.

What is your cancellation policy?

Please give 24 hours' notice if you need to cancel or reschedule so we can offer the appointment to another patient.

BellaSlim Medical Weight Loss Questions

Have more questions? Visit the full BellaSlim program page.

Who is BellaSlim for?

BellaSlim is designed for adults with a BMI over 27 plus weight-related conditions, or BMI over 30. It's especially suited for patients managing prediabetes, type 2 diabetes, or metabolic conditions alongside their weight goals.

What medications are used in BellaSlim?

We use GLP-1 (semaglutide) and GIP/GLP-1 (tirzepatide) therapy — the same classes of medications as Ozempic, Wegovy, Mounjaro, and Zepbound — prescribed and managed by a licensed nurse practitioner.

Is BellaSlim covered by insurance?

BellaSlim is a cash-pay program with transparent monthly pricing. HSA and FSA are accepted. See our pricing page for more details.

Why does medical supervision matter for weight loss?

GLP-1 medications work, but how you use them matters. The BellaSlim program is managed by a licensed nurse practitioner who monitors dosing, side effects, and interactions with other conditions and medications.

Still have questions? We're here.

Call (909) 360-1885 or book online — we're happy to answer before your first visit.